However, our clients will not wait

[ritu789]

So we did not bother and decided to use the experience of a friendly company that appeared earlier and deals with IT. They use the services of the operator MCN Telecom. Our friends' system administrator explained to us long and carefully why they chose them, but none of us understood anything. The only thing that was clear was that this system administrator seemed to be in the know. Then we'll do it ourselves. We initially wanted to get away from the option where you call somewhere, a robot answers, and you start endlessly pressing buttons. And the buttons aren't pressed, you get angry, listening to the endless "your call is very important to us" and "all lines are busy, a hotline specialist will answer your call in a minute.



" Sometimes this minute lasts forever. We can't afford this, since it's mostly small company managers who call, their time is limited. We need the system to provide information to those who are simply interested, filter out non-targeted calls, and transfer potential clients to us. We immediately rejected IVR, a system of pre-recorded voice messages. Because with this function the client has to make more efforts and spend extra time, as mentioned above. Plus there are minuses - there are a maximum of nine redirection options, you need to press buttons that are not pressed and waste a lot of time.



All these processes can be accelerated by connecting dubai email list the Voice Assistant function to the Virtual PBX. There is an unlimited number of options to choose from, and the next request is selected by the client's voice. Since the client immediately says what he needs, the system's response speed increases several times and the transition to the next menu items occurs much faster. And this is exactly what we need! If the call is not typical, the system will transfer the client to one of us immediately. The scheme of the service's operation looks complicated, but it is enough to understand it at first, and the logic of the voice assistant's operation already seems simple and logical: 1.