42+ Live Support Statistics You Should Know (2025)

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Live chat statistics can change your view on implementing a live chat system. Did you know that live chat support is actually becoming more popular every year?

It seems like every business is looking for ways to optimize the customer journey across mandatory customer service features .

Considering the importance of running a business with online customer support, let's learn some live support statistics in 2024 .


Customer Reviews and Live Support
Waiting for email responses or being held on the phone is a thing of the past. Live chat allows customers to get the help they need in minutes , and they love it. Proof?

Here it is:

live chat widget giving odds
In its article The Power of Live Chat , Inc. reported that 44% of online consumers consider live chat to be an important website feature.
Additionally, according to another live support article , 63% of millennials prefer a live support widget over traditional channels to resolve basic customer support questions.
According to Hubspot’s Customer Service Statistics , nearly 90% of customers find a quick response from support critical when using live chat.
One of the reasons why half of the customers (51%) prefer live support is their ability to pakistan whatsapp phone number multitask while communicating with the company. Invesp's Importance of Live Support
statistics on the importance of immediate response
Are you surprised? We are not surprised.

Fortunately, businesses are realizing the importance of live support.

“Faced with increasing demand for personalized, meaningful interactions and seamless, ‘omnichannel’ experiences, organizations are stepping up to meet and exceed customer expectations,” states Comm100’s 2023 Live Support Performance Report .

The Live Support Software market is expected to start from USD 866.15 million in 2024 and reach USD 1362.54 million in 2027 with a CAGR of 7.84%. ( Precision Reports )
It is predicted that approximately 85% of businesses will provide live support by 2023. 7 Live Support Statistics You Shouldn’t Miss from Software Advice
Additionally, 81% of customer service departments plan to invest more in live chat support in the future. ( Live Chat Statistics )
If you are not in the 81%, you are probably on the wrong track.

42% of businesses believe consumers prefer phone support .
14% of businesses think consumers prefer email .