How do you report an unwanted spam call or SMS to your mobile operator in Bangladesh?

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In Bangladesh, unwanted spam calls and SMS are a common nuisance for mobile phone users. The Bangladesh Telecommunication Regulatory Commission (BTRC) and individual mobile operators have put in place mechanisms to help subscribers report and reduce these unsolicited communications.

Here's how you can report unwanted spam calls and SMS to romania phone number list your mobile operator in Bangladesh, based on BTRC guidelines and operator-specific services:

1. Activating "Do Not Disturb" (DND) Service:
The BTRC has mandated that all mobile operators offer a "Do Not Disturb" (DND) service. This is the primary method to stop receiving promotional calls and SMS from your specific mobile operator (e.g., Grameenphone, Robi, Banglalink) and their associated telemarketing partners.

Here are the USSD codes to activate DND for the major operators:

Grameenphone (GP): Dial *121*1101# to activate DND.
To deactivate: *121*1102#
To check status: *121*1103#
Robi / Airtel: Dial *7# to activate DND.
Banglalink: Dial *121*8*6# to activate DND.
Teletalk: Dial *155# to activate DND.
Important Note: The DND service primarily restricts promotional calls and SMS from your own operator and their direct partners. It might not effectively block spam calls or SMS from third-party scammers, international numbers (like Wangiri scams), or other sources not directly linked to your operator's promotional activities.

2. Reporting Specific Spam Calls/SMS (for numbers not blocked by DND):
For spam calls or SMS that persist even after activating DND, especially those from unknown, suspicious, or international numbers, or those clearly related to scams, you should report them directly to your mobile operator. While there isn't one universal BTRC-mandated SMS reporting format for all spam (like a short code specifically for forward-to-report), operators generally encourage customers to report through their customer service channels.

General Reporting Method (Recommended for all operators):

If you receive a spam call or SMS that you want to report, collect the following information:

Spamming Number: The full phone number from which you received the call or SMS.
Date and Time: The exact date and time the unwanted communication occurred.
Content of SMS (if applicable): The full text of the unsolicited SMS.
Nature of Call (if applicable): Briefly describe the content of the spam call (e.g., promotional offer, scam attempt, silent call, missed call from unknown international number).
Your Mobile Number: The number that received the spam.
Once you have this information, you can report it through one of these channels:

Customer Service Helpline:

Grameenphone: Dial 121
Robi/Airtel: Dial 121 or 8050
Banglalink: Dial 121
Teletalk: Dial 121 When you call, explain clearly that you want to report an unwanted spam call or SMS and provide all the details you've collected.
Operator's Social Media Channels / Live Chat / Official Email:
Many operators provide customer support through their official Facebook pages, Twitter accounts, live chat on their websites, or dedicated customer service email addresses. These can be effective ways to report, as you can often provide screenshots of spam SMS.

Visiting a Customer Care Center:
For persistent issues or if you prefer in-person communication, you can visit any authorized customer care center of your mobile operator.

3. Reporting to BTRC Directly (for unresolved issues or major concerns):
If your mobile operator fails to address your complaint satisfactorily, or for more severe issues like widespread scam attempts (e.g., Wangiri scams, impersonation fraud), you can escalate the matter to the Bangladesh Telecommunication Regulatory Commission (BTRC).

BTRC Complaint Portal/Helpline: The BTRC has a dedicated complaint system. While specific details may vary, they typically encourage consumers to use their customer service numbers or online portals.
Check the official BTRC website (www.btrc.gov.bd) for their latest consumer complaint submission methods, which might include an online form or a dedicated email address.
Specific Considerations for International Spam Calls/SMS:
International spam calls, especially "Wangiri" (one-ring scams) and calls from unknown international prefixes, are particularly challenging. While reporting them to your operator helps, the cross-border nature makes it difficult for operators to block them at the source. The BTRC is aware of these issues and continually works on measures. Never call back unknown international numbers or respond to suspicious SMS from international numbers, as they are often premium rate or designed to trap you into scams.

By using the DND service and actively reporting specific instances to your mobile operator, you contribute to the collective effort to combat unwanted communications in Bangladesh.