The robot independently pronounces speech

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This will allow the voice robot to independently resolve the client's issue without resorting to the help of a live operator. The script is configured in the web interface; the help of programmers is not required for this. , converted from the text that is prescribed in the developed speech models. But as an alternative, it is possible to use pre-recorded messages. If we are talking about outgoing calls during mass calling, it is necessary to segment the subscriber base, offering the client a personalized offer. After all, if the offer is too general, the probability of hitting the target is extremely low, regardless of whether the call is made by a robot or a live operator.



The robot copes perfectly with personalization. After denmark email list integration with your CRM system and script setup, it will automatically load the necessary information: the client's name, data on already purchased goods and services, which will allow for upselling, for example. We have already talked about the case with automatic calling of debtors . The voice robot called the client's name and the amount of debt. Thus, each call was relevant for a specific subscriber. Human VS Artificial Intelligence Obviously, it is impossible to foresee 100% of all possible dialogue scenarios. Therefore, the bot always has the ability to transfer the client to a live operator.



However, in special cases, most of the work of the call center consists of answering frequently asked questions or calling the database with an identical offer. And a voice robot can handle these tasks quite well. Moreover, it does routine work much better than a person. Judge for yourself: it does not need rest, it will not be offended by a sharp refusal from the client, it is available at any time and works strictly according to the instructions, and you can track statistics on all calls and dialogues. The solution is also optimal if you intend to scale your business at low cost. During the season of increased demand, the workload of operators increases significantly.