Why sales teams use WhatsApp Business on PC

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For sales teams, having WhatsApp Business on a PC offers several benefits that improve efficiency, follow-ups, and productivity. Let’s quickly summarize these benefits:

Easy follow-up across devices
Sales agents can easily transition between their phones and PCs without losing context. All chats are synced in real-time, which helps agents communicate more promptly with leads and customers.

Better multitasking
Using WhatsApp on a computer makes it easier for you to multitask and switch between WhatsApp and other tools in your company’s tech stack, like CRM and email platforms.

For example, when you get the contact and company info of one of your SQLs (Sales Qualified Leads), you can simply copy that info and add their details to your CRM, a process that can get lengthier when using two devices instead of one.

Consistent notifications
Sales agents often use their own personal mobile devices for work, meaning that important notifications could easily get lost with all the other personal notifications dinging. On your company’s computer, agents south korea whatsapp phone number can stay focused on closing deals without being distracted with personal notifications.

Improved productivity
WhatsApp Business on mobile is great when on the go, but it’s not exactly ideal for taking care of multiple conversations simultaneously. With a physical keyboard, bigger screen (or screens if using a second monitor), and much more computing raw power, you can manage your sales conversations more efficiently and respond to leads faster.

Smoother collaboration
Since WhatsApp lets you connect multiple devices to your primary phone/account, you can let several sales agents use your business account to chat with customers and leads. It also provides managers with visibility over customer interactions and agent performance.

How to stay logged in on WhatsApp Web without iPhone or Android
Sometimes, when you open your browser and try to access WhatsApp Web, you’ll find that it has logged out on its own. To reduce interruptions, make sure that you tick the “stay logged in on this browser” checkbox under the QR code before logging in.

However, to stay logged in, you must sign in with the same profile on your browser every time. You also need to make sure that your browser doesn’t automatically clear cache/cookies periodically or you’d need to reauthenticate your computer again.

Limitations of WhatsApp Web and Desktop